Frequently Asked Questions
1. When was your company established?
We’ve been proudly supplying authentic Japanese pharmaceutical and aesthetic products since 2016.
2. Where is your company based?
Our company is headquartered in Japan, where all our products are sourced directly from licensed Japanese distributors.
3. Do you ship within Japan?
No, we specialize in international orders only. All shipments are sent from Japan to customers around the world.
4. Are your products authentic?
Yes. We only supply 100% authentic, clinic-grade Japanese pharmaceutical products—sourced from trusted manufacturers and licensed distributors.
5. Who are your customers?
We supply to aesthetic clinics, medical professionals, and individual clients who prioritize quality and authenticity in skincare and wellness.
6. Do you require a prescription to order?
While some of our products are intended for professional use, we do not require a prescription to place an order. However, we strongly advise all clients to consult with a medical professional before use.
7. How can I place an order?
Simply browse our bestsellers or product pages and follow the checkout process. For bulk or clinic inquiries, feel free to contact us directly.
8. How long does shipping take?
Shipping times vary by country. Most orders are processed within 1–2 business days and delivered within 5–10 business days internationally.